Shipping policy

Currently, delivery is available in Japan, the U.S., and France. We plan to expand the delivery area in the future.

●Shipping of Products

We process your order within 24 hours and will ship within 2-3 working days.We will send the item via Japan Post EMS or small packet mail.


Shipping costs are determined by the destination, type of product and number of items.

However, it will take 7 business days from order to shipment for Kumiko products.

Estimated shipping charges

<For masks products>

United States of America ... 4,400 yen to 7,800 yen
*Japanese yen will be converted to U.S. dollars at checkout.
Item will be delivered to your doorstep within a few days to two weeks after shipping.

France, England, Australia, Canada ... 3,570 yen to 6,700 yen
*Japanese yen will be converted to Euro at the time of settlement.
Item will be delivered to your doorstep within a few days to a week after being shipped.

 

<For Kumiko products>

United States of America ... 15,100 yen
*Japanese yen will be converted to U.S. dollars at checkout.
Item will be delivered to your doorstep within a few days to two weeks after shipping.

France ... 13,000 yen
*Japanese yen will be converted to Euro at the time of settlement.
Item will be delivered to your doorstep within a few days to a week after being shipped.



The delivery of ordered products may be delayed and take longer than ordinarily expected due to a natural disaster, war, incident, accident, etc., or depending on the status of customs inspection, etc.

If the price of an item exceeds 200,000 yen, it will be delivered in installments. We will pay for any shortfall in shipping costs associated with the divided delivery.

●Payment

The amount payable for the purchase of a product is the total of the price of such product and the shipping charges therefor. Depending on the country or area to which the ordered product is shipped, customs duties, etc. (import tax, value-added tax, customs fees, etc.) may need to be paid separately. In such case, the user must bear such customs duties, etc. We accept major credit cards (Visa, MasterCard and American Express) , Paypal, Apple Pay and Google Pay as payment. If a dispute arises between a user and the user’s credit card company or clearing agency, such dispute will be resolved between the relevant parties, and we will not assume any liability therefore.